Mon Compte Formation
The french Department of Labor gave the the Deposit and Consignments Fund (Caisse des Dépots) the responsibility of collecting and distributing the rights of continuing education.
The current website had to be totally redesigned. A mobile application for users and a tool for training organizations needed to be created.
Main missions
Finish the user research and the personas.
Design the user journeys of end-users and training organizations.
Design the wireframes and work with the UI designer.
User research deliverables
Who are the people and process involved in the project?
Personas
Previous focus groups gave me a lot of information to design various personas. 5 were created, adressing different issues regarding: their career objectives, field, type of training and how they would pay for it.
UX map
With the personas and the business units expertise, I was able to design a global UX map of the continuing education:
All steps from consideration to end of training.
All actors that help, finance, and validate a training and their different processes
All tools available online or offline.
BtoC services
How to offer a clear understanding of the users' rights, an efficient search tool and a transparent booking tunnel?
User journeys
I started with the definition of the main components:
Users rights - what they have today and why, what was already used
Training finding - regarding a topic or job goal, a location, duration, price and level
Booking tunnel - book with a training organization, understand the price, pay or ask for a funding if the rights are not covering the full price, see the organization answer
For each of them I designed a user journey (or component definition) to define the main steps and the content.
Responsive version
Starting with the application interfaces allowed me to go straight forward with each component. To help users that need more guidance, the responsive website offers more content and services. The tree structure was adapted and a specific interface was designed.
User interface
In the end, each screen was wireframed with every state and possible option before going to UI design.
BtoB services
How to create a global process and offer a quality tool to involve training organization?
User journeys
The same design process has been used for the BtoB tool, to create a mirror service.
User interface
Interface allows the different stakeholders of training organizations to have an overview of the incoming, in progress, ready to invoice, and closed booking. Each case has a timeline to show what was done and what is next. The main call to action is contextual to the timeline of each client file.
Project is live!
You can download the application, and visit the website